Refund policy

Return Policy

We offer a 30-day return policy, which allows you to request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at sales@getsigns.com.au. Kindly note that all returns must be sent to the following address:

Unit 20/37-47 Borec Rd, Penrith, NSW 2750

Please note: Customers are responsible for the cost of return shipping, and we do not provide prepaid return labels. Custom items and personalized orders are non-returnable.

Any items returned without prior authorization will not be accepted.

For any questions about returns, feel free to reach out to us at

sales@getsigns.com.au

Damages and Issues

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the issue and make it right.

Exceptions / Non-Returnable Items

Certain items are non-returnable:
- Custom-made products
- Personalized items
- Sale items
- Gift cards

If you have any questions about the return eligibility of your item, please contact us.

Exchanges

The quickest way to get the item you want is to return your current item and make a separate purchase for the new one once the return is accepted.

Refunds

Once we’ve received and inspected your return, we will notify you of the refund approval. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, contact us at sales@getsigns.com.au.